How much consideration do you give human factors in gauging software trustworthiness?

Harriet Costa

How much consideration do you give human factors in gauging software trustworthiness?

Marcellus Buchheit

Software is 100% written by humans so the human factor in trustworthiness of such software is extremely high. Software design quality affects directly reliability and security but also safety and resilience of a specific software product.

But this does not only include the software design process: if a software is difficult to administer or to setup then security, safety or privacy features are probably incorrectly installed or their usage is neglected in general. Or if a software has weak user interfaces, the operation of the system may become difficult and time-consuming, leading to operation errors with endangering trustworthiness again.